God knows I dread making a call to my hosting company.
To worsen the situation there are certain phrases I hear when dealing with some of these customer care services that are guaranteed to leave me feeling sour. And, I don’t think I’m alone. Here are the best few ones that came to mind:
1. “We record calls for security and training purposes.”
However, when you try to follow up on a previous complaint they claim they have no record of it.
2. Your call is important to us.
No, it isn’t, somebody would have picked up the phone twenty minutes ago if it was.
I get you are busy, but stop making the poor bots lie!
3. Sorry about the wait.
Most definitely the people saying it aren’t sorry.
4. Dear customer, all our representatives are busy attending to other customers.
If so, why not implement a call-back solution so I don’t continue to waste time waiting on hold?
5. Then there is this un-automated one:
What else have you heard on the phone with customer services and which one of these do you hate the most?