Tech Gist

Unsolicited Messages: You Can Make NCC Invoke a N5 million Fine On Your Telco.

Based on a new report, NCC has commenced the enforcement of the Do Not Disturb (DND) code, which ensures that Telcos stop sending unsolicited messages to their subscribers.

Henceforth, a N5 million fine has been stipulated for any breach of the directive. Also, the customers can ensure that any defaulting Telco is fined. How?
According to Professor Danbatta:
“If a consumer lodges a complaint to NCC that an MNO sends unsolicited text messages and the complaint from the consumer gets to us, we will ensure that the credit deducted from the consumers for these unsolicited text messages is returned to the consumer and we’ll also invoke provisions of the fine on the MNO which is N5 million.
My first reaction when I saw the comment:

All these Telcos are gonna learn today!


Then I reread his comment and saw this: “… And the complaint from the consumer gets to us.”
So, how can a consumer’s complaint get to NCC? A visit to NCC’s official website revealed 2 ways:

  1. Calling the NCC Contact Centre toll-free number with a valid complaint Ticket number from the Service Provider on 0800-CALL NCC (0-800-2255 622).  (I tried the number, but couldn’t get through after 10 trials).
  2. Filling the online complaint form on the NCC web portal www.ncc.gov.ng. (We know how long this process can take).

Anyway, if you are lucky enough to get through to NCC, can you let me know so I can update this article accordingly.

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7 comments on “Unsolicited Messages: You Can Make NCC Invoke a N5 million Fine On Your Telco.

  1. Bodexowen says:

    Lol. MTN😂😂😂

  2. Tee says:

    who gets the cash, me or ncc?

    1. Now that’s a very good question… NCC GETS the cash.. Not us. It’s gonna be a fruitless venture.

      1. Yomi says:

        The only thing you get is the returned credit

  3. Ige Ebima says:

    Believe this at your own peril . Or is it not the same NCC that planned the Data price hike?

  4. pWilliams says:

    this NCC sef…. do they think they are fooling?

  5. ỌBÁDÁRÀ says:

    …WELL,IT MAY BE OR IT MAY NOT. BUT YOU CAN GET THROUGH THIS IF YOU UNDERSTAND NIGERIA WELL. THE SHENANIGANS OS ONLY WHAT YOU HAVE TO DEAL WITH…

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