Tech Gist

? Slack Welcomes Its New Competitor — Microsoft — With A 'Dear Microsoft' Ad In New York Times.

How kind of them.?
Slack’s founder is taking marketing lessons from Apple — In 1981, when IBM launched its first PC, Apple ran a full-page ad in the Wall Street Journal to welcome its new competitor to the personal computer the personal computer market.
Now, Slack has done something similar, this time, they took a full page ad in The New York Times to welcome “Microsoft team,” a new product by Microsoft, touted as the Slack competitor.

Here’s the full text:

Dear Microsoft,

Wow. Big news! Congratulations on today’s announcements. We’re genuinely excited to have some competition.

We realized a few years ago that the value of switching to Slack was so obvious and the advantages so overwhelming that every business would be using Slack, or “something just like it,” within the decade. It’s validating to see you’ve come around to the same way of thinking. And even though — being honest here — it’s a little scary, we know it will bring a better future forward faster.

However, all this is harder than it looks. So, as you set out to build “something just like it,” we want to give you some friendly advice.

First, and most importantly, it’s not the features that matter.You’re not going to create something people really love by making a big list of Slack’s features and simply checking those boxes. The revolution that has led to millions of people flocking to Slack has been, and continues to be, driven by something much deeper.

Building a product that allows for significant improvements in how people communicate requires a degree of thoughtfulness and craftsmanship that is not common in the development of enterprise software. How far you go in helping companies truly transform to take advantage of this shift in working is even more important than the individual software features you are duplicating.

Communication is hard, yet it is the most fundamental thing we do as human beings. We’ve spent tens of thousands of hours talking to customers and adapting Slack to find the grooves that match all those human quirks. The internal transparency and sense of shared purpose that Slack-using teams discover is not an accident. Tiny details make big differences.

Second, an open platform is essential. Communication is just one part of what humans do on the job. The modern knowledge worker relies on dozens of different products for their daily work, and that number is constantly expanding. These critical business processes and workflows demand the best tools, regardless of vendor.

That’s why we work so hard to find elegant and creative ways to weave third-party software workflows right into Slack. And that’s why there are 750 apps in the Slack App Directory for everything from marketing automation, customer support, and analytics, to project management, CRM, and developer tools. Together with the thousands of applications developed by customers, more than six million apps have been installed on Slack teams so far.

We are deeply committed to making our customers’ experience of their existing tools even better, no matter who makes them. We know that playing nice with others isn’t exactly your MO, but if you can’t offer people an open platform that brings everything together into one place and makes their lives dramatically simpler, it’s just not going to work.

Third, you’ve got to do this with love. You’ll need to take a radically different approach to supporting and partnering with customers to help them adjust to new and better ways of working.

When we push a same-day fix in response to a customer’s tweet, agonize over the best way to slip some humor into release notes, run design sprints with other software vendors to ensure our products work together seamlessly or achieve a 100-minute average turnaround time for a thoughtful, human response to each support inquiry, that’s not “going above and beyond.” It’s not “uuss

We love our work, and when we say our mission is to make people’s working lives simpler, more pleasant, and more productive, we’re not simply mouthing the words. If you want customers to switch to your product, you’re going to have to match our commitment to their success and take the same amount of delight in their happiness.

One final point: Slack is here to stay. We are where work happens for millions of people around the world.

You can see Slack at work in nearly every newsroom and every technology company across the country. Slack powers the businesses of architects and filmmakers and construction material manufacturers and lawyers and creative agencies and research labs. It’s the only tool preferred by both late night comedy writers and risk & compliance officers. It is in some of the world’s largest enterprises as well as tens of thousands of businesses on the main streets of towns and cities all over the planet. And we’re just getting started.

So welcome, Microsoft, to the revolution. We’re glad you’re going to be helping us define this new product category. We admire many of your achievements and know you’ll be a worthy competitor. We’re sure you’re going to come up with a couple of new ideas on your own too. And we’ll be right there, ready.

 — Your friends at Slack



21 comments on “? Slack Welcomes Its New Competitor — Microsoft — With A 'Dear Microsoft' Ad In New York Times.

  1. Abdulsalam says:

    I can’t believe more than one person at slack thought this was a good idea…”Well Microsoft
    Don’t care who is the biggest fish in the pond they are a whole different animal”..?Microsoft?.

  2. kaybang says:

    In case you found it too long to read, here’s the summary;
    Dear Microsoft,
    Go eat sh*t. Yall think you can just swoop in and steal peoples businesses? Well here’s a shocker for you, WE RUN THIS B*TCH!!! Now go fuck yourselves cus you obviously don’t know what you are doing.
    Your friends at Slack
    Something like that ?

    1. Titi says:

      Hehehe thanks for the summary kaybang. I couldnt be bothered to read that long epistle????

      1. kaybang says:

        Aww, ur welcome darling ??

    2. ZITA says:

      ? ? ? summary on point

      1. kaybang says:

        Thanks chief ? ?

  3. ỌBÁDÁRÀ says:


  4. KingAbsolute says:

    Slack being too honest and sarcastic at the same time.
    Am wondering if Microsoft would be scared by this, that took a lot of guts to do.

  5. tee says:

    What is a slack?? (kaybang, thanks for the summary)

    1. kaybang says:

      Ur welcome chief ??

  6. Rotimi Popoola says:

    Sir kaybang…. that summary was short and breif thanks sir *salute*

    1. kaybang says:

      Ur welcome chief ??

  7. Victor Molokwu says:

    It’s cool, they used it to highlight where Microsoft’s product falls short.

  8. Alli Abiola says:

    This is a nice blow job (no pun intended) on Microsoft, courtesy Slack. #itsallisay

  9. VECTÖR says:

    That was really to long, didnt read it thru , good summary master kaybang, you really banged that!

    1. kaybang says:

      Chief ?, thanks ?

  10. Does-It-Matter? says:

    I’m dissapointed in how our Nigerians read, this wasnt a long post, even if it is long at least it’s interesting, but y’all will rather read linda Ikeji bs or 2000 tweets but can’t read a few paragraphs.

  11. hussaini says:

    I don’t think microsoft will be scared by this and they have been afraid of switching to slack for some years past, i wonder why are they afraid

  12. hassan says:

    That is a challenge(competitor) to microsoft because live is all about competion i think it high time for microsoft to tightens up the belt and face the challenge ahead in future,and they should’nt be scared about slack.all they have to do is to continue with their good job.thanks admin i recommend your effort on every update on this great blog.

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