I’d be willing to bet that a good percentage of Nigerians are probably hearing about iSON Group/iSON BPO for the first time.
If you are, iSON Group is a leading IT and ITes company that focuses on Telecom Service Providers, Media, Banking and Financial services and Insurance (BFSI), Government, Retail, Oil, and Gas and Aviation. The Group operates through 3 main subsidiaries — iSON BPO, which provides outsourcing services specifically in customer service experience management. ISON Technologies, the systems integrator arm, and iSON Innovation and Investment (i3), a recent initiative launched by the Group to drive consumer internet business in Africa.
With a presence in 29 countries spanning four continents i.e. Africa, ASEAN, and the Middle East, iSON Group is inarguably a market leader in its niche.
Remember when the average waiting time to reach a telecom service provider used to run for several hours? Outsourcing solutions like iSON BPO played a catalytic role in turning around this grim scenario, a situation which now makes ‘customer experience’ a key competitive advantage for Telcos.
This week, precisely on the 28th of September, members of the press went on a tour of iSON BPO’s ultra modern call center and skill development facility in Ogun State, Abeokuta. The high- tech call centers — including the ones in Oyo and Kwara States — will serve the growing clientele (MTN, Airtel, to name a few) that iSON has in Nigeria.
Apart from the cost-effective outsourcing solutions it offers to clients, iSON BPO is also focused on employee training and capability development, which means that they train & develop their staff to world-class standards and also provide excellent working culture.
Also, thanks to these facilities, iSON BPO has been able to employ over 3,000 people, of which 99% are Nigerians. As a matter of fact, iSON BPO is one of the few companies that do not outsource local work outside of Africa. This, in turn, makes the company one of the highest employment generating tech establishments in the country.
One fact that struck me with the company is the fact that 46% of their employees are women! A rather impressive stat, considering the gender divide in many tech organizations.